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Eternal Crave

Moments With You Set

Moments With You Set

Regular price $45.00 USD
Regular price Sale price $45.00 USD
Sale Sold out
Shipping calculated at checkout.
Size
  • Two piece set 
  • Crop top 
  • U neckline  
  • Sleeveless 
  • Knit 
  • No closure 
  • High waisted skirt 
  • Elastic waistband 
  • Pockets 
  • No closure 
  • 100% acrylic 
  • Hand wash cold 

FAQ

Customer Service: sales@eternalcrave.com / Monday-Friday 9:00 AM - 4:00 PM CST
General Inquiries: All emails must include; your first/last name, order number, and detailed reason for inquiry. 

PROCESSING TIME: 1-3 BUSINESS DAYS FROM PURCHASE DATE

*Sitewide Sales*

Processing times are extended to 3-5 business days due to the influx of orders. We appreciate your patience.

(Business days do not include weekends)

Who do I contact regarding my order?

All order inquiries should be made to: sales@eternalcrave.com. Please do not DM or leave comments on the Instagram Page.

Direct Messages will have a slower response rate due to high volume of DMs. This is not the best form of communication as it is easy for your DM to get lost below all other messages. 

When will I receive my order?

2-7 business days from the date of purchase.

How soon will I get a response?

Email response time is 24-48 business hours. Our team works M-F 9:00 AM - 4:00 PM CST. This does not include holidays. 

Is there a number I can contact?

We do not have any inbound call system. The best way to reach us is via email at sales@eternalcrave.com

How do I cancel my order?

We cannot cancel orders once they are placed. For cancelation inquiries, we may edit your order or store credit will be issued for a future purchase.

How do I get a refund?

We cannot process refunds back to the original form of tender. We can only process store credit.

Will I receive a prepaid shipping label?

We do not provide shipping labels at the moment. Shipping cost must be covered by the customer.

How should I ship my item?

When returning an item, we recommend using USPS Flat Rate Shipping or First Class Package as it is the most affordable shipping option.

I received the wrong item and need to send it back, am I still responsible for return shipping?

Please contact us within 48 hours of receiving an incorrect item. We will instruct you on the best method to ship the item back to our facility. 

 What should I include in the package?

Please include the original packing slip that was shipped with the order. You may also provide us with your full name and the order number on a piece of paper.

Does my store credit expire?

Store credit does not expire and can be entered in the discount code box at checkout.

Where can I find my tracking number?

Once an order has fulfilled, you will receive a shipping confirmation email that includes your tracking number. We recommend checking your spam folder or contacting us if you did not receive a confirmation email. 

My packing slip or email confirmation says 'delivered partially'?

If you purchased Package Protection, your order will count the protection as an item and part of the total order. You may disregard this message.  

My package was returned to the sender, what do I do now?

Your order can be returned to us for one of the following reasons: insufficient address, Attempted-not known, missing unit, unable to forward. We will email you once the package arrives at our facility. Reshipment costs vary from $6.00-$10.00 and these costs are paid directly to USPS. You will have 10 days from the email notification to respond or we will issue you store credit to the email that is associated to your order.

Please note, we do not have control over the Postal Office returning packages. 

What if I do not want to pay the re-shipment fee?

Your order will be cancelled and an e-store gift card will be issued to the email associated with your order.

I received an email saying that my order was flagged as medium/high risk. What happens now?

Orders are flagged by our internal processing system when it deems them as a fraudulent risk. Any orders that come in as medium or high risk fraudulent will need to be verified before being processed and shipped

This is done to ensure the cardholder and merchant's safety and to minimize the chance of bank charge backs from cardholders who have been victim of fraud.

Why is my order showing as Medium or High Risk?

Your order may be Medium or High risk if it meets any of the following criteria below:

  1. Multiple failed payment attempts were made to place the order (raises concern of stolen cards being used)
  2. CVV is incorrect
  3. IP Address where order was placed is nowhere near the ultimate shipping destination (example, order placed from China but being shipped to UK, this is cause for concern and raises red flag of possible credit card fraud).
  4. Billing and Shipping Address are not an exact match

What can I do to make sure my order does not fall into Medium/High risk? 

When you place an order, make sure it does not meet any of the criteria above that may make it susceptible to fraud.

Make sure billing and shipping addresses match and that location of order is in the vicinity of final shipping destination.

If you have recently moved, you may need to contact your bank to update them with your new residence address.  

Can't find your question? Contact us for additional help!

Shipping & Returns

FREE SHIPPING ON ORDERS $150+ -- USE CODE: FREESHIPPING

General Notice:

To ensure that your package is delivered and you receive your shipment within the time frame we advertise, please make sure your address is correct upon entering at checkout. If you live in a building or apartment please add your building and/or apartment number. We do not take responsibility for any insufficient address issues, lost, or misplaced packages. If the package is returned to us due to you not providing your correct address at the time of purchase, you will need to pay a reshipment fee. Please double check all information before placing your order to avoid any of these issues.

Cancellation Policy:

We do not accept any cancellations after 24 hours from your purchase. Please make note of this before placing your order. After 24 hours, we can only offer exchange or store credit. 

Shipping Notifications:

When your order has been shipped, you will receive an email or text message with tracking information. If you have not received an email or SMS text message about your order shipping, then it has not shipped as of yet and is still processing. 

Processing and Shipping Time Frames: 

We currently only offer Standard shipping.

All orders are subject to processing time that is separate from shipping time.

Standard shipping has an estimate processing time of about 3 business days depending on the items availability and stock (Business days are Monday-Friday; weekends and holidays not included). Shipping itself is between 2-5 business days.

Receiving Time: Processing time + Shipping time
Processing Time:  About 3 business days 
Shipping Time: Between 2-5 business days (depending on your location)

*NO CANCELLATIONS AFTER 24 HOURS FROM PURCHASE* - Store credit or exchange only

Any purchase made after 2pm CST will began processing on the next business day.

Please note these time frames are only estimations and NOT exact.
Processing times may be extended due to high demand, personal and/or world events (i.e COVID 19, weather conditions, etc) that cause processing times to be extended.

 

Preorder Items:

Shipping and processing times for preorder items exceeds our normal estimate time frames, please note that majority of our shoes are preorder items and can take 3-4 weeks (as typically stated in their product description)

Delivery:

If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier (typically USPS) to address the issue directly with them. Eternal Crave does not hold or accept responsibility for packages that have been marked as delivered by the carrier. We do not issue refunds or credits for packages that the shipping company confirms as being delivered.

Returns:

All returns must be sent back to us within 7 days of your order being marked delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.**Store credit or exchange only**

Out of Stock or Delayed Items:

Please note, that if your order includes multiple items (3 or more) and one (or more) of the items are out of stock, we may ship the items that are available first and will ship the remaining items separately. If the item will not be available anytime soon you will be able to choose between being refunded, exchanging for another item, or receiving store credit. 

High Risk / High Value Orders:

If your order is of high value or comes up in our system as high risk, we may request you submit proof of identity (Drivers License) before we can ship your order. This is to prevent fraudulent and/or unauthorized purchases in protection of the cardholder and our business. Failure to comply will result in the cancellation of your order.

Help:

If your order has exceeded the estimated processing and shipping time frames you may email sales@eterncrave.com stating the issue with the full name on the order as well as the order number.

    Eternal Crave reserves the right to limit, refuse, and/or reject returns to any customer or entity.

    Size Chart

    Size US UK EU AU
    S 2-4 4-6 34 6
    M 6-8 8-10 36 8
    L 10-12 12-14 38 10
    XL 14-16 16-18 40 12
    XXL 18-20 20-22 42 14
    XXXL 22 24 44 16
    4XL 24 26 46 18
    5XL 26 28 48 20
    6XL 28 30 50 22
    Sizing may vary depending on cut and style. Please use the charts above as a guideline to determine the most accurate size for your fit.
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