Policies

FREE SHIPPING ON ORDERS $100+ -- USE CODE: FREESHIPPING

General Notice:

To ensure that your package is delivered and you receive your shipment within the time frame we advertise, please make sure your address is correct upon entering at checkout. If you live in a building or apartment please add your building and/or apartment number. We do not take responsibility for any insufficient address issues, lost, or misplaced packages. If the package is returned to us due to you not providing your correct address at the time of purchase, you will need to pay a reshipment fee. Please double check all information before placing your order to avoid any of these issues.

Shipping Notifications:

When your order has been shipped, you will receive an email or text message with tracking information. If you have not received an email or SMS text message about your order shipping, then it has not shipped as of yet and is still processing. 

Processing and Shipping Time Frames: 

We currently only offer Standard shipping.

 

Receiving Time:	Processing time + Shipping time
Processing Time:	Same or Next Day
Shipping Time:	2-4 business days (depending on your location)

*NO CANCELLATIONS AFTER 4 HOURS FROM PURCHASE* - Store credit only

Any purchase made after 2pm CST will began processing on the next business day.

Please note these time frames are only estimations and NOT exact.
Processing times may be extended due to high demand, personal and/or world events (i.e COVID 19, weather conditions, etc) that cause processing times to be extended.

 

Help:

If your order has exceeded the estimated processing and shipping time frames you may email sales@eterncrave.com stating the issue with the full name on the order as well as the order number.