Policies

Customer Service: sales@eternalcrave.com / Monday-Friday 9:00 AM - 4:00 PM CST
General Inquiries: All emails must include; your first/last name, order number, and detailed reason for inquiry. 

PROCESSING TIME: 1-4 BUSINESS DAYS FROM PURCHASE DATE

SHIPPING TIME: 1-3 BUSINESS DAYS FROM PROCESSING TIME

TOTAL DELIVERY TIME: 2-7 BUSINESS DAYS FROM PURCHASE DATE

*Sitewide Sales*

Processing times are extended to 3-5 business days due to the influx of orders. We appreciate your patience.

(Business days do not include weekends)

How do I cancel my order?

We cannot cancel orders once they are placed. For cancelation inquiries, we may edit your order or store credit will be issued for a future purchase.

How do I get a refund?

We do not process refunds back to the original form of pendant. We only process store credit.